Email templates

Use Setup -> Email templates to adjust email templates that are sent from the system. These are both: system notifications to employees and automated responses to customers.

As an example, let's choose email template New ticket opened (opened by staff, send to customer).

You will see a list of formulas that are used in the template and which field they represent.

Instead of formulas placed in a template, system will put related information accordingly, when a template is sent to customer.
Modify text or formulas in the template according to your vision and save changes:

This way you can update all other templates.

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