Can't connect to the system?

Can't connect to the system?

If you try to log in to the system and you get an error (usually the error is identified as a type 419 error), it means that your browser has failed to create a secure cookie or access the cookie that authorizes your login. This can be caused by ad-blocking plug-ins for ads or other items, as well as by the browser itself if cookies are not allowed. What to do?

If you use Google Chrome

1
Click Settings in the browser bar. 
2
Press  Privacy and security.
3
Select  Site Settings.
4
Select  Cookies and other site data .
5
When you see See all cookies and and site data press arrow .
6
Insert  [*.]hannacrm.app and press  Remove.
7
Sites that can always use cookies press arrow and find hannacrm.app then choose Delete.
8

Restart your browser and log in to your Hanna CRM account.

If you use Firefox

1

Click Options in the browser bar.

2
Select  Privacy and Security.
3
Near Cookies and Site Data select Manage  Data .
4
Insert  https://hannacrm.app and press  Remove Selected and then press Save Changes.
5
Then select Manage Exceptions.
6
Insert  hannacrm and press Remove All Websites .
7
Press Save Changes.
8

Restart your browser and log in to your Hanna CRM account.

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