Can't connect to the system?

If you try to log in to the system and you get an error (usually the error is identified as a type 419 error), it means that your browser has failed to create a secure cookie or access the cookie that authorizes your login. This can be caused by ad-blocking plug-ins for ads or other items, as well as by the browser itself if cookies are not allowed. What to do?

If you use Google Chrome

1: Click Settings in the browser bar.
2: Press Privacy and security.
3: Select Site Settings.
4: Select Cookies and other site data .
5: When you see See all cookies and and site data press arrow .
6: Insert [*.]hannacrm.app and press Remove.
7: Sites that can always use cookies press arrow and find hannacrm.app then choose Delete.
8: Restart your browser and log in to your Hanna CRM account.

If you use Firefox

Click Options in the browser bar.

Select Privacy and Security.

Near Cookies and Site Data select Manage Data .

Insert https://hannacrm.app and press Remove Selected and then press Save Changes.

Then select Manage Exceptions.

Insert hannacrm and press Remove All Websites .

Press Save Changes.

Restart your browser and log in to your Hanna CRM account.