New setting for the Tickets section - Do not send a reply to a contact after receiving an email. a letter from an employee
Release date:
A new function has been added to the request section settings -Do not send a reply to a contact after receiving an email. a letter from an employee.With the help of the functionality, when the employee responds to the request, his response will not be sent to the client.
Select to enable the settingSystem Settings - Requests - Sections- select the desired section - check the optionDo not send a reply to a contact after receiving an email. a letter from an employeeand save the changes:
Then when the employee answers the request, his answer will not be sent to the client and the answer will be marked in gray:
To send the employee's reply to the customer, select the envelope icon:
