System Availability, Backups, and Business Continuity
Hanna monitoring, availability, backups, RTO, RPO, and the steps to take during an outage.
Hanna monitors the service continuously, maintains backups, and operates a recovery plan to reduce the impact of disruption.
Monitoring and availability
Automated monitoring operates 24 hours a day, 7 days a week. Critical alerts are sent to the responsible team in real time and escalated through a defined process.
Hanna's historical monthly availability exceeds 99.5%, and the target is at least 99.5% per month. Check current status and published incidents at status.hannacrm.app. A short outage on your network or device does not necessarily indicate a Hanna-wide incident.
Backups and architecture
Hanna creates backups regularly and stores them in different geographic locations. The service uses multiple active application instances with load balancing, so a failure in one component does not automatically stop the entire service.
A backup is not a user-managed record archive. If Hanna provides a record recovery or history feature, use it first. For help with a particular recovery case, contact Hanna Customer Support and explain what was changed or deleted, where, and when.
Business continuity and recovery objectives
Hanna maintains a disaster recovery plan and documented incident recovery procedures:
- RTO up to 12 hours is the target maximum time to restore the service after a major disruption;
- RPO up to 6 hours is the target maximum data period that may need to be recovered from backup in a severe incident.
These figures are recovery objectives, not a guaranteed duration or data loss for every incident. Actual impact depends on the nature of the event.
What to do when Hanna is unavailable
- Open the Hanna status page and check for a published incident.
- Test another website, browser, or network to rule out a local connection issue.
- Record the company Hanna address, time with time zone, error text, and affected users.
- If no incident is published, contact Hanna Customer Support with these details. Do not send passwords or access tokens.